15th Annual Process Excellence Week USA -

Welcome to PEX WEEK 2014

Every year the world’s decision makers and doers in process excellence meet in Orlando to collaborate on the direction of the industry, share best practice, and discover new concepts for business success. In 2014 – our 15th year of bringing the industry together! – the event theme will be Next Generation Process Excellence.

Where are the new juicy hot spots for process excellence? The new markets, new functions, new tools and new strategies?

How can process integrate with other next generation trends in data, communications, product & service development, consumer & social behaviour.

What are the best ways to capitalise on all the established learnings & experience and apply that in new, fresh areas?

We’re working hard to build an outstanding event for you and now is the time to let us know how you would like to be involved.

HI – I’m interested to partner with you as a sponsor or exhibitor. Send us an email here
HELLO – I’m interested to speak on the conference. Send us an email here
HOWDY – I’m interested to attend the conference at the best possible price. Send us an email here

It’s your industry, it’s your work, it’s your PEX Week Orlando 2014

While we work away there’s lots of information on here about the 2013 event and some of our other ‘sister’ events, take a browse through and we’ll be updating soon.

What others have to say

"The Event was a great learning experience to take back to our business" – Jessica Bernatz, CHEP

"It was excellent for both me and my organisation because we learned a lot to put to put into action and improve our program" – Luis Felipe Salazau Catano, Bancolombia

"Very valuable with just the short time here" – Jennifer Ralston, American Red Cross

"The talks linking deployment/project to business strategy were great! The whole conference was awesome with lots of networking opportunities" – Diane Francisco, Covance

"It has been a great experience and I look forward to coming back next year" – Gustavo Canton, Wal-Mart

"Each speaker was thoughtful and pleasurable to listen to. This was my first time at the Summit and I’ve learned so much and met so many new people" – Autumn Mitchell, Wellmark

"Speakers were great and the awards are very valuable for recognition" – Km Mueller, Dominion

"Nice to network and hear what other are doing in Process Improvement" – Anne Rzegocki, Fidelity Investments

"Oustanding set of speakers. It is well worth my time and investment flying from the Philippines. I speak very highly of this event to other executives in the region" – Dan Lachica, First Philec Solar Corp

"Good mix of industries were represented – it was my first time at IQPC and it exceeded my expectations" – Aroon Tungare, Motorola

"I enjoyed the variety – always a valuable experience" – Eric Jackson, Spectra Contract Flooring

"Extremely valuable, I was particularly impressed by the size considering the recession" – Jeff DeLayne Stroud, CSI Deleeuw

"Very good speakers with an in-depth industry knowledge. Learnt some great ideas and variations on deployments" – Paul Morgan, ING UFSS

"Once again I’ve come away with valuable insight and real solutions" – Jeffrey Cox, eFlexgroup

"The information and networking was excellent" – Todd Valentini, Blue Cross Blue Shield of Florida

"As someone just starting out on the journey the conference was extremely helpful" – Lisa Taylor, ICON Clinical Research

"1st Time attendance and great to hear the diverse examples of deployments" – Michael Petrous, O-I

"This event has been invaluable in the networking and idea gathering that went on throughout." - General Dynamics Land Systems – Canada

"Very valuable event, we will be back!" - American Red Cross – Biomedical

"I really appreciate the discussion group format and workshop style because there is great learning in sharing." - Allstate Insurance Co.

"I was out of the network – one event and I feel I am back in it and connected." - Lloyds Register

"Excellent – confirms direction and highlights potential pitfalls ahead." - Bob’s Stores – Division of TJX

"Very valuable, I got to learn from other companies experiences." - Solar Turbines Inc.

"Great to network and listen to other approaches and challenges." - Alstom Power Service

"Very valuable experience." - Best Buy

"Excellent speaker panel and the summit was very useful. I picked up some new ideas and confirmed past beliefs." -Blue Cross Blue Shield of Florida

"Hearing from Jack Welch made the trip worthwhile." - Dell Inc.

"Great networking, products and ideas." - Dominion

"Inspirational and educational." - DST Output

Media Center

The Voice of the Customer is Getting Louder - Are you listening?

Truly knowing and understanding what your customers want can no longer be a “shot in the dark” as the market gets more competitive. So why do over 70% of companies report that their use of VOC is ad hoc or non-existent? This exclusive report summarizes the findings of global PEX Network research into how companies are listening to and translating customer feedback to drive process improvement activities

PEX Network's 2013 Deployment Leader of the Year on being a "process evangelist"
In this Process Perspectives podcast Rod Hill, Master Black Belt at JEA Utilities, a Florida-based public utilities company and winner of PEX Network’s 2013 Deployment Leader of the Year, joins the program to talk about getting started with process excellence at JEA, how he was able to convince senior leadership of the importance of process excellence and what it means to be a "process evangelist."

Faster is the new fast? Key business trends for 2013 and beyond
In this PEXNetwork.com video interview, Jim Carroll talks about how companies now need the ability to be flexible and continually reinvent themselves – in both products and services - in order to respond to the fast changing habits of consumers. This, he says, means “faster is the new fast” where victory goes to the company that has the ability to adapt and respond, especially in rolling out the right process at the right time to launch a new product or service.

The changing role of the CI Leader

Today’s continuous improvement leaders must be more flexible and more able to adapt to the changing business needs, says Michele Boutwell, SVP IT Strategy and Planning at Citi. That means that the leader must wear many hats and often cross from pure process improvement into strategic thinking in order to identify those opportunities that will deliver greatest business value.

In this PEXNetwork.com video interview, Boutwell discusses the evolution of continuous improvement within the enterprise, offers her opinion on what Lean and Six Sigma bring to IT and argues that both IT and process professionals need better cross training in each other’s disciplines.